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Frequently asked questions
Here you can find all the questions you need answered
How do I configure Amazon to charge the correct sales tax rate?
What are Amazon's referral fees?
How do I configure shipping rates with Amazon?
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Why aren't my products on BigCommerce syncing with Printful?
How does the alternative products tool work?
Can I order an embroidery sample?
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Shipping / Packaging / Fulfillment
What do the tags in my order view mean?
What tracking options are available?
If I choose a faster shipping rate, will you fulfill my order faster too?
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Warehousing & Fulfillment
How can I get my inventory returned to me?
How does VAT apply to my warehoused products in North Carolina?
How do you process incoming shipments of inventory?
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Design tips / Mockups
Why is my order on hold?
Do you have free sample designs I can use?
Will there be more mockups available? How do I color them myself?
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When is a white under base used?
Can I keep a stock of my printed designs with Printful?
How durable are DTG printed shirts compared to Screen Printed shirts?
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Taxes and Fees
Why am I being charged tax for all North Carolina orders?
What is VAT?
How much is tax for orders going to North Carolina?
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Terms / Policies / Returns
Who is responsible for order fraud?
What if the recipient's address was wrong?
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Why can't I log in to my Printful account even though I connected a store?
Why did my product that failed to push get deleted?
Can I use live shipping rates when utilizing the sync as you go feature?
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