Your brand is everything. It represents your company’s reputation, values, and voice. It communicates to your audience who you are. Establishing your brand is what makes you unique and keeps customers loyal.
One of the many ways Printful stands out is with our white label service. When a customer orders something from your store and we print and ship it to them, they won’t see any Printful branding or any mention of Printful at all. You have the opportunity to completely customize orders with your branding instead. It’ll look like the product came directly from you, and customers will have no idea Printful is even in the picture.
Here are some of the helpful branding tools that Printful offers with step-by-step instructions to integrate them into your store.
If you haven’t already, you should take advantage of our free sticker service. You can upload a design or your logo, and we’ll add it to a sticker along with the shipping info. It’ll look something like this:
To add your sticker, go to Dashboard -> Stores -> Edit and upload your design.
The design must be exactly 3 x 2 inches (W x H) and at least 200 dpi. Colors must be in black and white, with no gradients. We round the corners a bit, so keep some space in the margin.
If you choose to upload a sticker, we’ll also automatically add in the top right-hand corner of your packing slips.
This is completely optional and if you don’t choose to add a sticker, there won’t be any external branding – just the shipping info. But this is free, so why not spring for the chance to increase brand visibility?
2. Inside Shirt Label
Some of our manufacturers offer shirt models with tear away labels. That means we can remove their labels and print a custom one for you directly on the garment. They cost an extra $2.50 per shirt, but the extra cost is worth it if you have an audience and want to vamp up your brand. See example here.
Inside labels aren’t an option for every single t-shirt model. They’re available for select American Apparel, Next Level, Anvil, LAT, and LA Apparel models. Click here to see the full list of what you can get.
To create a shirt with a custom inside label, click “Add Product” and choose a model with a tear away option. Set up the product like you normally would – decide on the color and size, upload your design, etc.
After you’ve added the t-shirt, you’ll have to manually edit it to add your inside label. Go to Stores -> Sync and click on the shirt you’d like to edit. Once you’ve clicked on the shirt, you’ll see an area to upload your inside label.
The maximum print area for inside labels is 3×3. You are required to name the size, origin of the product, and the fabric information. You can also include care instructions, but that’s optional. Click here for our detailed guidelines.
3. Outside Shirt Label
If you want a little extra branding, consider creating an outside label for your shirts. These are available on every t-shirt model except for those with a tear away tag (we’re currently unable to print both an inside and outside label).
Outside labels also have a 3×3 dimension, but you aren’t obligated to include any specific information. All you need is a logo or design. See example here.
Adding an outside label is the same process as adding inside label, except you’ll see a button to upload an outside label.
Adding an outside label is optional and also costs $2.50 per shirt.
4. Your Company Name, Printful’s Address
For your convenience, Printful’s headquarters are automatically listed as the return address for all orders. That way, if there are any returns or problems with the shipment, you won’t have to worry – it’ll get sent back to us.
Even though our address is the one that’s listed, the company name that appears will be yours. This goes for both the shipping info on the outside of the package, and the packing slip that’s included inside. All orders will look like they’re coming directly from you, not from us.
Return labels and packing slips are automatically set up like this, so you don’t have to do anything. For convenience sake, we recommend keeping it this way. But if you’d prefer listing your own address, then you can do so by going to Stores -> Edit -> Return Address.
Basically, we’ll take care of shipping, but your customers won’t know.
5. Custom Packing Slip Message
Another free feature: add a personal message on your packing slip! It can be a simple thank you, a joke, whatever. Just another way to add a special touch to your orders.
To add your message, go to Dashboard -> Store -> Edit -> Packing Slip and type your message! On this page you can also add your store’s phone number and email, which is optional. Messages can be 300 characters long.
A pack-in is something like a sticker, flyer, business card or coupon that we can add to your orders for you. The idea is to send your customers an extra branded item to make your orders more special and personalized.
For example, Startup Vitamins included handwritten notes to their orders for Thanksgiving Day weekend. This delighted customers and even got a few social shares!
You can get creative with what you send, but keep these limitations in mind:
- Pack-ins are only available for orders with apparel and most sublimation products (shirts, leggings, pillows, tote bags)
- Maximum pack-in size is 6”x8” and the max weight is 2 oz
- You can add a max of 2 pack-ins per order
Pack-ins cost $0.75 per order and $0.85 per day for storage – we recommend sending us enough to last for one month. Here’s how to set them up:
- Create your pack-ins
- Mail the to Printful at this address:
Printful Branding Services
19749 Dearborn St.
Chatsworth, CA 91311
- Go to Dashboard -> Stores > Edit > Order Pack-Ins. Enter a descriptive name for the pack-in, the quantity that you’re mailing, the tracking number for the shipment, and a photo of how the pack-in looks.
- We’ll let you know that we’ve received your pack-ins and they’re ready for use.
- We’ll also notify you when your pack-ins supply is running low so you can send us more.
Make sure you get in touch with email@example.com if you have any questions! If your pack-ins don’t meet our guidelines, we’ll have to send them back to you (at your expense).
No matter how much you love Printful, you don’t have to let your customers know we handle your fulfillment. We understand, really. Your store should be all about you. It should be your brand customers are seeing and we love helping you achieve that.
There are so many ways to show off your brand with Printful, so get started with these tools now! And if you have any questions, contact firstname.lastname@example.org – one of our awesome customer service reps will gladly give you a hand.
Note: This post was originally published October 2015; it has been updated with current information.