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Frequently asked questions
Here you can find all the questions you need answered
What are Amazon's referral fees?
How do I configure Amazon to charge the correct sales tax rate?
Can I add users to my Printful account?
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Why aren't my products on BigCommerce syncing with Printful?
How does the alternative products tool work?
Can I order an embroidery sample?
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Shipping / Packaging / Fulfillment
What do product availability statuses mean?
Why aren't all of Printful's apparel brands available for fulfillment in Europe?
Why is my shipping label in euros?
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Warehousing & Fulfillment
How can I get my inventory returned to me?
Can I drop off my inventory at your warehouse by myself?
How fast are orders for warehouse products fulfilled?
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Design tips / Mockups
Why is my order on hold?
Do you have free sample designs I can use?
Will there be more mockups available? How do I color them myself?
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When is a white under base used?
Can I keep a stock of my printed designs with Printful?
Can I order samples without a design?
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Taxes and Fees
Why am I being charged tax for all North Carolina orders?
What is VAT?
How will VAT apply to orders shipped from Europe?
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Terms / Policies / Returns
Who is responsible for order fraud?
What if the recipient's address was wrong?
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Why can't I log in to my Printful account even though I connected a store?
Why did my product that failed to push get deleted?
What happens if I ignore a product?
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