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How it Works
Frequently asked questions
Here you can find all the questions you need answered
How do I configure shipping rates with Amazon?
Can I save products for any future manual orders?
How do I set my return address on Amazon?
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Which products are available for fulfillment in Mexico?
Why aren't my products on BigCommerce syncing with Printful?
What are digitization and adjustment fees?
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Shipping / Packaging / Fulfillment
Can I choose whether my products are fulfilled in Mexico?
How do taxes and customs work for orders in Mexico?
How does shipping work for products fulfilled in Mexico?
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Warehousing & Fulfillment
How can I get my inventory returned to me?
Does Printful ensure the safety of my warehoused items?
How does Printful calculate storage space in a month?
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Design tips / Mockups
Why is my order on hold?
Do you have free sample designs I can use?
Will there be more mockups available? How do I color them myself?
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Disclaimer about Direct to Garment
When is a white under base used?
Can I order samples without a design?
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Taxes and Billing
How much is tax for orders going to North Carolina?
Why am I being charged tax for all North Carolina orders?
How will VAT apply to orders shipped from Europe?
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Terms / Policies / Returns
Who is responsible for order fraud?
What if the recipient's address was wrong?
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Why can't I log in to my Printful account even though I connected a store?
Why did my product that failed to push get deleted?
Can I use live shipping rates when utilizing the sync as you go feature?
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