If the customer returns the product, where will it be sent?

The return address of your store is by default Printful's; however, you can change it to your own address if you'd prefer. If your customer wishes to return the product and your address is set as the return address, then you will be responsible for your own returns. If our address is set as the return address, we'll notify you via email that the package has been returned once it reaches our facility, and based on the reason for the return, together we'll decide what the next steps should be.

Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.

Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026. 

To change your return address, go to Stores > Edit

You can find our returns policies here

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