How can I check the status of an order?

From your Printful Dashboard you will see your order history under "Orders." When selecting a specific order, a new window will appear with additional details. Here you will find your order status. 

Your order will reflect one of the following statuses:

  1. Draft - Your order has not yet been confirmed or completed (select the red box to confirm your order and begin the fulfillment process). 
  2. Pending - Your order has been submitted and received by Printful and is now waiting for the fulfillment process to begin. 
  3. On Hold - Your order has been placed on hold. This is usually due to an item being out of stock, an issue regarding graphics, mockups, or other potential issues that we need to address with you. Check the order notes for details on what we need from you. Contact us if you have any questions. 
  4. Being Fulfilled - Your order has been deemed ready for fulfillment and the process has begun. An estimated time for completion will show in the status bar. Typically fulfillment time is 2-7 business days. 
  5. Partially Fulfilled - Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out. 
  6. Fulfilled - Your order has been printed and packaged and is ready to go! The Tracking Info button should appear next to your shipment information and if the level of service selected for shipping included tracking your updates should go live within 24 hours. You will receive a notification from us once the order has left our building. 

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