How do I report a problem with my order?

You can report problems with an order through your Printful dashboard.

  1. Log into your Printful account
  2. Find order in your orders page - search using order number
  3. Click on order to open order summary
  4. Click "Report" to open problem report window
  5. Write up your problem in detail and upload relevant photos where possible
  6. Click "Report problem"

Be aware that Printful may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

You can also watch this video tutorial on how to report a problem with your shipment.


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