Why am I being charged tax for orders going to Australia and New Zealand?

GST (goods and service tax) is due on all goods sold by foreign online retailers to Australian (10% GST) and starting January 1, 2020, New Zealand (15% GST) consumers. This impacts low-value goods that are valued at less than $1,000 (AU$ or NZ$).

That means Printful is required by law to collect 10% GST on all orders being shipped to Australia, and 15% GST on all orders going to New Zealand.

GST exemption for Australia:

  1. If your business is registered in Australia and you have an ABN, submit confirmation that you're GST-registered to Printful and you won't be charged GST. You would then charge your customers GST and remit it to the Australian government.

  2. Your marketplace already charges you GST
    Etsy, eBay, Amazon, and Wish already charge GST on orders going to Australia. GST only has to be collected once, so that means Printful won't collect GST if your marketplace already does.

The formula we use to calculate GST is (Your retail price + shipping) x 10%.

GST exemption for New Zealand:

  1. If your business is registered in New Zealand and you have an NZBN, submit confirmation that you're GST-registered to Printful and you won't be charged GST. You would then charge your customers GST and remit it to the New Zealand government.
  2. Your marketplace already charges you GST
    Etsy, eBay, Amazon, and Wish already charge GST on orders going to New Zealand. GST only has to be collected once, so that means Printful won't collect GST if your marketplace already does.

The formula we use to calculate GST is (Your retail price + shipping) x 15%.

If you have any questions, take a look at the Australia Taxation Office's website and the New Zealand Inland Revenue website


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