Where are returns sent?

The return address of your store is by default Printful's, and is based on where your package was fulfilled:

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Once the return package reaches our facility, we’ll notify you via email.  Based on the reason for the return, we'll decide what the next steps should be. Check out our return policy for more info. 

You can also set your own return address if it's in the US and not a PO box. Please note that if you set your own return address, then you will be responsible for your own returns.

To change your return address, go to your Printful Dashboard > Settings > Returns

N.B. It's not possible to use your own address for DHL shipments. All orders sent through DHL get returned to our facilities. 


Was this helpful? Yes No

If you still have questions, contact us here

Ready to try Printful ?