The return address of your store is by default Printful's; however, you can change it to your own address if you'd prefer. If your client wishes to return the product and your address is set as the return address, then you will be responsible for your own returns. If our address is set as the return address, we'll notify you via email that the package has been returned once it reaches our facility and based on the reason for the return, we'll decide what the next steps should be together.
Printful's address is 11025 Westlake Drive, Charlotte, NC 28273.
To change your return address you will go through Stores > Edit.
You can find our returns policies here.