You can report problems with an order through your Printful dashboard.
- Log into your Printful account
- Find order in your orders page - search using order number
- Click on order to open order summary
- Click "Report" to open problem report window
- Write up your problem in detail and upload relevant photos where possible
- Click "Report problem"
Be aware that Printful may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
You can also watch this video tutorial on how to report a problem with your shipment.