Code of Conduct

Anti-corruption

Partners must not conduct business in an unethical and inappropriate manner, use bribes, kickbacks, or provide gifts, favors, or services to gain a competitive advantage with Printful.
 
The highest standards of integrity are to be applied to all business activities. The Partner must pursue a zero-tolerance policy regarding the prohibition of bribery, corruption, extortion, and embezzlement. Partners and their subcontractors must strive toward a business where corruption is eliminated—hence, no bribery, improper/lavish gifts, or the like can be offered or accepted. Processes for monitoring and implementing norms are to be applied in order to ensure compliance with anti-corruption laws and regulations applicable to the Partner.

See Appendix C Printful Anti-Corruption Policy.
 
Compliance with sanctions, export controls, and other applicable laws

Partners will comply with the national laws of the country in which they’re conducting business, as well as local laws, regulations, or standards applicable to their business and the industry standards established in their location. That includes compliance with all applicable laws, statutes, regulations, and codes relating to customs, export control, antiboycott, and economic and financial sanctions laws and regulations, including economic and financial sanctions and trade embargoes imposed, administered, or enforced from time to time by relevant governmental authorities (“Sanctions”). Partners shall not be organized in or otherwise operate from countries or territories that are the target of Sanctions, and they shall not directly or indirectly export, re-export, or otherwise transfer any products, technology, or software furnished by Printful to any person, use, or location in violation of Sanctions. In the event of any conflict between the provisions of any of the preceding laws, regulations, or standards and the provisions of this document, the provision containing the higher standards shall prevail.

Fair Competition

Norms of fair business practices, advertising, and competition are to be observed. Beyond this, the relevant antitrust laws, which particularly prohibit agreements and other activities to influence prices or conditions, are to be applied. These rules further prohibit agreements between Partners and their customers that are intended to limit customers’ freedom to autonomously determine the prices and conditions for their resale of goods.

Privacy/Data Security

The Partner commits to fulfill the reasonable expectations of Printful, subcontractors, customers, consumers, and Workers concerning protecting private information. In collecting, storing, processing, transmitting, and transferring personal information, the Partner is to observe the laws on data protection and information security as well as the regulatory requirements.

Intellectual Property
Ensuring the safeguarding of intellectual property rights is paramount for partners in maintaining trust and fostering innovation. Intellectual property rights are to be respected; transfers of technology and expertise are to be carried out so that intellectual property rights and Printful information are protected. Partners should stay informed about changes in domestic and international intellectual property regulations, to proactively
adapt their practices.

Printful is committed to sound environmental programs and practices and encourages reducing and recycling waste. Partners should have a precautionary action plan or an environmental management system to minimize their operations’ environmental impact. Partners are expected to have an environmental commitment in place, stating their CO2 emissions, measures taken, and reduction targets set to improve their overall impact on climate and the environment. 

Partners must comply with all applicable laws relating to the environment and dispose of hazardous and/or toxic materials in a controlled and safe manner. To that end, Printful seeks to conduct business with Partners that are equally dedicated to pursuing continuous efforts to improve the compatibility of its operations with the environment.

See Appendix D Printful Environmental Policy for more information. 

Hazardous substances

Partners are to adhere to all applicable laws and regulations regarding the prohibition or restriction of specific substances, including labeling laws and regulations for recycling and disposal. Partners must also follow processes to comply with each agreed-upon, customer-specific, restricted, and hazardous material list and, if applicable, have their own MRSL (Manufacturing Restricted Substances List) in place. 

Chemicals and other materials posing a hazard, if released into the environment, shall be identified and managed to ensure their safe handling, movement, storage, recycling or reuse, and correct disposal.

Any delivered goods must comply with the international standards as to chemical contents:

• The European Union REACH Regulation (EC) No 1907/2006 Annex XVII and later amendments.
  • The “substances of very high concern” (SVHC) i.e. the European Union REACH Regulation (EC) no. 1907/2006 Candidate List. Partners are requested to check the list on a regular basis, as this list is continuously updated.
• The California Safe Drinking Water and Toxic Enforcement Act of 1986 (“California Proposition 65”) list of hazardous substances “The Proposition List 65”.
• Country-specific regulations on export markets.   

Local laws must be followed in the storage, handling, use, and disposal of all chemicals and must comply with the Material Safety Data Sheet (MSDS) for each chemical product.  

Read Printful’s chemical restrictions in Appendix E Printful Chemical Policy.

Animal Welfare

If materials used in the products derive from animals, Partners must ensure that they have been treated according to all applicable regulations, conventions, and standards. The animals must be fed and treated with dignity and respect. No animal must deliberately be harmed nor exposed to pain in their lifespan. 

Taking the lives of animals must always be conducted using the quickest and the least painful and non-traumatic method available, approved by national and acknowledged veterinarians, and only conducted by trained personnel. 

Printful expects Partners to follow The Five Animal Freedoms:   

• Freedom from Hunger and Thirst by access to fresh water and diet to maintain health and strength.
• Freedom from Discomfort by providing an appropriate environment, including shelter and a comfortable resting area.
• Freedom from Pain, Injury or Disease by preventing them from getting ill or injured and making sure the animals are treated if they do.
• Freedom to express Normal Behavior by providing sufficient space, proper facilities, and company of the animal´s own kind.
• Freedom from Fear and Distress by ensuring conditions and treatment that avoid mental suffering.

Grievances

Partners are responsible for establishing an effective grievance mechanism for individuals and communities who could be affected by negative impacts. Employees who lodge a grievance about violations of this Code or the applicable laws are not to be subjected to disciplinary measures or any other negative consequences in any form.

Printful shall have the right to assess its supply chain and ask Partners to, at a minimum, complete self-assessment questionnaires to evaluate Partner’s compliance with this Code. If deemed applicable, Printful may also conduct periodic on-site visits to check working and living conditions, including unannounced audits, either directly or through third parties, as well as audit the records and practices of wage, hour, and payroll information maintained by Partners, and to review their compliance with the Principles. The Partner can object to specific audit measures if these measures violate mandatory data protection regulations stemming from the laws and regulations applicable to the Partner.

We expect our Partners to have a proper due diligence procedure in place, identify risks within their supply chains, and take appropriate measures to mitigate these in accordance with the OECD Due Diligence Guidance for Responsible Business Conduct. In the case of a suspected violation, as well as to safeguard supply chains with heightened risks, the Partner will inform the Printful promptly and, if necessary, regularly about the identified violations and risks and the measures taken.

If a violation of the rules of this Code is identified, Printful shall notify the Partner of this in writing within one month and will provide a suitable period of time within which the Partner’s conduct is to be brought into compliance with these rules.

If the Partner is found to be in violation of this Code or related policies and procedures, Printful will work with the Partner to address and remedy the situation. Printful may issue a warning, require corrective action, or terminate the relationship with the Partner. If the violation was caused culpably and this renders the continuation of the contract until its due termination unacceptable for Printful, Printful can end the contract upon the expiration of the

stated time period if Printful has threatened to do so when setting the period of time for corrective action. The legal right to extraordinary cancellation without providing an additional time period shall remain unaffected, as shall the right to damages.

Partners undertake to establish and maintain appropriate procedures to evaluate and select Partners and subcontractors based on their commitments to social and environmental accountability.

Printful expects all Partners to establish management systems designed with appropriate operational controls to ensure compliance with applicable laws, regulations, and this Code. Should Partners have any difficulty adhering to Printful’s principles, local regulations, or legal practices, or identify any breaches, they must immediately reach out to their main contact person at Printful or report breaches anonymously via email:

[email protected]

Partners’ employees can, via email, report work-related concerns anonymously and without fear of retaliation. Mail for reporting:

[email protected]

Partners agree to continuously seek ways to further advance in the areas of sustainability and ensure favorable living and working conditions for their employees.

By accepting business from Printful, Partners acknowledge their agreement and intention to comply with the requirements and standards set forth by this Code.

Forced labor is a serious violation of human rights that Printful does not accept in any form. Printful respects Human Rights and has zero tolerance to forced labor. Any occurrence of forced labor in our supply chain will be identified, prevented and mitigated in accordance with international guidelines such as the UN Guiding Principles on Business and Human Rights, OECD Guidelines for Multinational Enterprises, and the International Labour Organization (ILO).

Printful committed to ensure that Partners producing our products do not engage in any form of forced labor. Sourcing globally, Printful is very aware that the level of forced labor risks, and the risks associated with this type of violation of human rights, vary depending on continent, country and region.

Printful recognizes the severe level of forced labor-related risks in the Xinjiang Uyghur Autonomous Region of China and prohibits goods mined, produced, or manufactured wholly or in part from this region or by entities on the UFLPA entity list at all times, pursuant to Section 307 of the U.S. Tariff Act of 1930 (19 U.S.C. §1307).

Definition of forced labor

Printful defines forced labor based on ILO Convention No. 29 (1930) as “all work or service which is exacted from any person under the threat of a penalty and for which the person has not offered himself or herself voluntarily.”

Elements of forced labor include but are not limited to:

• Physical or psychological threats and harm to the worker or their relatives to maintain employment;
• Restrictions on employees’ movement or confinement to the workplace or a limited area;
• Involuntary overtime, where employees are obligated to work beyond their regular hours without consent;
• Withholding wages or excessive wage reduction that violates previously made agreements;
• No permission to take paid sick/leave or denied breaks during the work day;
  Retention of personal documents, such as identity papers, constraining workers’ ability to freely leave their employment;
• Debt bondage.

Printful’s commitment

• Ensure this Forced Labor Policy is communicated to relevant stakeholders, both internally and externally (within Printful’s supply chain);
• Train relevant employees to handle any incidents of forced labor related to the factories that produce our products. The relevant employees should undergo training on Forced Labor upon onboarding and then every second year. The training should either be conducted by an external trainer or through E-learning courses. The training must cover, at least, the following topics:
  • What is Forced labor, and why is it important to focus on;
  • How to identify it;
  • How to report a case;
  • How to mitigate and prevent it;
• Continuously assess and monitor the risk of forced labor, especially in our supply chain;
• Support and engage with Partners in strengthening their forced labor risk management systems through training and capacity-building initiatives;
• Handle allegations and resolution of any forced labor-related allegations;
• Collaborate with international as well as local stakeholders to address the challenges related to forced labor.

Partners’ commitment

Partners must ensure that any kind of forced labor does not occur at any level of their supply chain. Partners are expected to exercise appropriate due diligence in their supply chain in line with the international guidelines on which this policy is built. Printful expects Partners to be fully transparent if cases regarding forced labor occur. 

Partners commit to:

• Build and maintain an effective management system defining forced labor risks, and effectively identify, prevent, mitigate, and remediate any occurrence of forced labor;
• Train relevant employees on policies and procedures related to identifying, preventing, and mitigating forced labor;
  Ensure that all employees are informed about their right to refuse labor and provide clear guidelines to management for handling relevant cases;
• Guarantee that effective grievance mechanisms are in place to address any occurrence of forced labor – this must be communicated in languages understood by all employees;
• Ensure that all employees have written contracts, specifying the employee’s rights regarding payment of wages, overtime, retention of identity documents, and other issues related to preventing forced labor. The contract must be written in a language understandable to the worker.

Remediation procedure

If or when forced labor is either identified or suspected, Printful will initiate the following procedure.

• Printful assesses the case through dialogue with Partner’s management, workers and other relevant parties and reviews the documentation. In cases of identification of a severe level of forced labor, an onsite visit may be necessary.
• Each incident is handled through dialogue between Printful, the Partner, the concerned worker, and the worker representative with the primary focus being the safety and wellbeing of the worker;
• If necessary, Printful will involve relevant stakeholders, non-governmental organizations, and consultants to assist in the remediation process;
• The Partner must collaborate with Printful to ensure that the needs of the concerned employee are prioritized. The Partner must agree to and carry out all agreements made.

If Printful discovers a breach to this policy, we will initiate close dialogue with the Partner. The Partner must support the remediation process adequately. If not, it can lead to Printful ceasing the cooperation. If the Partner does not adequately support the remediation process or does not show any willingness to collaborate in the matter of an incident related to forced labor, this can lead to Printful ceasing cooperation.

If the identification of forced labor is the reason that Printful’s products are withdrawn, and if the Partner is unwilling to cooperate or support the remediation process, the Partner must compensate the company for lost revenue on the market(s) and cover the potential fine that may be imposed on the company.

In accordance with our Code of Conduct and in the meaning of ILO Conventions 79, 138, 142, and 182 and to the Fifth Principle of the UN Global Compact, child labor is strictly prohibited throughout our entire supply chain at every phase of production.

Definition of a child

The definition of a child is a person under the age of 15 or under the age at which compulsory school attendance ends. Unless country regulations stipulate a higher age, in which case the higher age shall apply.

Definition of a young worker

The definition of a young worker is any worker aged between 15 and 18.  

The requirements 

Partners must ensure that child labor is not present in our supply chain. 

• Printful does not accept any form of employment of children below the minimum age mentioned above.
• The factory must have proper hiring systems in place to prevent children from working at the factory. Records of age verification must always be kept.
• If the factory is providing childcare facilities, it must ensure that the children remain at that area and never enter production areas.
• Young workers should not work night shifts and should only perform light work, which does not encompass working with dangerous chemicals, heavy lifting, or dangerous machinery.
• Young workers should not be subjected to work that can be harmful to their health or physical, mental, spiritual, moral, or social development.  
• If child labor is detected, the Partner is requested to make sure that proper measures in the best interest of the child are taken, and this Child labor policy shall apply.
• Printful must be informed immediately if confirmed child labor is detected.

In case child labor is detected 

A satisfactory solution must be found in cooperation with the Partner, taking into consideration the child’s age, social situation, and education. 

Any measures taken should always aim to improve, not worsen, each child’s situation. 

If children are to be replaced from improper working, then the factory should continue to pay the wages to the child until it reaches the legal age for working. If possible, a member of the child’s family should be offered the position and paid at least the local minimum wage. This is to secure a stable private economy for the child and its family.

If the child has finished primary school, the child should be offered an education that supports the child’s further development until it reaches the legal age for working, after which the child should be offered the job again on the same terms as other workers in the factory. 

Printful reserves the right to involve non-governmental organizations with the purpose of driving the process to secure the child’s future. 

If Printful discover a breach to this policy, we will initiate close dialogue with the Partner. The Partner must support the remediation process adequately. If not, it can lead to Printful ceasing the cooperation. If the Partner refuses to cooperate in implementing this policy after child labor has been confirmed, we will terminate all business with said Partner. 

However, if the opposite, we will continue our cooperation with the Partner and help to ensure, that a child is not hired into the factory again.

The highest standards of integrity are to be applied to all business activities. The Partner must pursue a zero-tolerance policy regarding the prohibition of bribery, corruption, extortion, and embezzlement. Partners and their subcontractors must strive toward a business where corruption is eliminated — hence, no bribery, improper/lavish gifts, or the like can be offered or accepted. Processes for monitoring and implementing norms are to be applied in order to ensure compliance with anti-corruption laws and regulations applicable to the Partner.

Printful is committed to adhere to the UN Convention Against Corruption, the U.S. Foreign Corrupt Practices Act (FCPA) and similar legislations and expect the same from our Partners to ensure that everyone associated with Printful and its products is acting in accordance with the same ethical standards. 

This Anti-Corruption Policy is applicable to all Printful Partners. As Partner, you are expected to avoid these situations of corruption:

Conflict of interest

• This arises in situations where an employee has a private interest or personal gain from a certain situation or deal.

Bribery 

• Bribery is the act of offering, giving (active bribery), receiving, or accepting (passive bribery) any item of value to influence the actions of an employee.
• Printful will not give or accept bribery in any form.

Extortion

• Extortion occurs when an employee unlawfully demands or receives money through intimidation. Extortion may include threats of harm to a person or his/her property, threats to accuse him/her of a crime/illegal act, or threats to reveal sensitive information.
• Employees of Printful must not seek to influence any person or body by using their position or by using force or threats.

Fraudulent behavior

• Fraudulent behavior involves deliberately being dishonest or misleading, engaging in deceitful behavior, or acting under false pretenses.
• Employees at Printful must not exercise such behavior under any circumstances. 

Receiving gifts and hospitable behavior

• Gifts and hospitality may be used to facilitate corruption or may give the appearance of corruption. Gifts may include cash or assets given as gifts.
• Hospitality may include meals, hotels, flights, entertainment, or sporting events.
• As a general rule, employees should not receive gifts or other benefits in connection with their work. However, giving small gifts and showing hospitality may be customary in some countries, and it would be impolite not to receive it. However, gifts should be kept within a reasonable financial level, that reflects the nature of the business with that specific partner.  
• Gestures that may be considered remuneration for a task performed, such as a couple of bottles of wine for doing a presentation, are not considered gifts.
• Employees at Printful must not give, solicit, or receive gifts directly or indirectly. 

Nepotism 

• Nepotism is an incident in which family and friends are favored and treated advantageously due to close personal relations, rather than on the basis of a professional assessment of their capabilities.
• Employees of Printful must not favor friends, family, or other close relations in recruitment, procurement, or other situations.

It is expected that all Partners have their own anti-corruption policy or at least make the principles of this policy available to all facilities – and make the employees aware of this upon hiring.  

The Partner’s employees are obligated to notify their superior immediately about any proof or suspicion of breach of one or more anti-corruption principles. This applies regardless of whether the case involves other employees, business partners and partners in programs or projects. They are also obligated to notify their superiors about potential or current conflicts of interest. 

If Printful discover a breach to this policy, we will initiate close dialogue with the Partner. The Partner must support the remediation process adequately. If not, it can lead to Printful ceasing the cooperation.

Precautionary approach and environmental management 

It is of high concern to Printful that environmental impacts are kept to a minimum throughout the value chain, meaning the whole lifecycle of our products, from raw material extraction, production, transportation, use phase, and up until it’s discarded or recycled.

Through our Code of Conduct and this environmental policy, Printful demonstrates our commitment to protecting the environment by pursuing and supporting initiatives that minimize our environmental impact. We recognize that the largest environmental impacts of our business come from our product purchases, the use of our products, and their subsequent disposal as waste. Therefore, we’re taking on a precautionary approach to all operations applied in the making of our products.

Circularity is of great importance in our own operations as well as in the expectations we have for our partners, not least in terms of sourcing raw materials and the use of resources as this is where we believe Printful, together with our Partners, can make a noticeable difference.

We expect our Partners to apply same precautionary approach as us and establish a systematic mode of operation that limits the risk of serious or significant impact to the environment (e.g. major damage to the local ecosystem, closure of a potable water abstraction point, known on-site or off-site impact to soil, air, groundwater or surface water). 

Printful encourages Partners to calculate emissions and set targets to reduce the emissions by using recognized standard-setting tools.

• The Partner must always be able to provide applicable and valid environmental permits (e.g., discharge monitoring) and licenses as well as documentation for their practices whenever Printful asks for it. Registrations must be obtained, maintained, and kept current, and their operational and reporting requirements must be followed.
• The site on which the Partner operates shall not be under threat of prosecution, fines and/or enforcement in relation to environmental issues.
• It is not acceptable to operate critical abatement equipment, e.g. air emission scrubber, incineration unit, etc. 

Resource use and product development 

Printful is committed to making mindful design and material choices to use and reuse natural resources in a responsible way. This means:

• Using recyclable or recycled materials wherever possible and whenever legally permitted with respect to requirements regarding traceability and hygiene.
• Where feasible, designing products that can be separated into material fractions when they, at some point, are to be disposed of as waste.
• We strive to give our Partners the best conditions to operate and comply with our requirements of improved environmental impact. Such as timely manner of order placement to avoid airfreight. 

Requirements for Partners

• The Partner shall strive for minimal use of natural resources such as water and raw materials.
• The Partners shall take environmental impact into consideration in product development and sourcing, thus meeting the increased demand and need for more responsible material alternatives. Partners must consider, for example, the use phase of products with regard to materials that can lead to pollution due to the release of microplastics during washing and tumble drying.
• The Partners shall work towards lowering their environmental impact and being more efficient in production, including increasing throughput, shortening processing time, and thereby lowering volumes of auxiliaries with high impact.
• The partners must not use any substances of very high concern to health and safety neither for workers involved in the processing and development of our products or the consumers using our products. If such substances are used, these must be phased out. In that case,
• Printful may ask the Partner for a transition plan.

The Partners must lower their toxicity in the atmospheric and aquatic environment and work with readily degradable materials in effluent treatment plants. For example, Partners can lower their environmental impact by using non-hazardous chemicals and biotechnological solutions like enzymes.
The Partners shall have measures in place to prevent any form of pollution that may occur due to the activities taking place on the Partners’ sites.

Energy, emissions, water, and waste 

• Printful expects Partners to prioritize renewable energy sources by gradually moving away from fuels with high CO2 emissions and switching to fuels with low CO2 emissions. The Partners must measure and control the use of energy in its operations.
• The Partner shall minimize emissions to air, water, and ground. Emissions, including but not limited to CO2, shall be measured and reduced. This includes emissions generated from transport as well as production processes. The measurements shall be provided to Printful upon request.
• Air emissions of volatile organic chemicals, aerosols, corrosives, particulates, ozone-depleting chemicals, and combustion by-products generated from operations are to be characterized, monitored, controlled, and treated as required per national law prior to discharge.
• The Partner shall strive to reduce environmental impact from transportation by using road, sea or rail transport and avoiding air transport to the furthest extent possible. Fuel-efficient vehicles shall be used when transporting goods by road.
• Water should be used with care and reduced to a minimum. The Partners shall try to recycle water and heat as well as implement water-saving equipment. To improve water recycling and saving practices, Partners can combine production processing steps, when possible, apply clean manufacturing processes and rinsing steps, as well as adapt low-temperature processes to production whenever possible.
  For example, the above-mentioned practices can be achieved by upgrading existing machinery or switching to new machinery with lower energy and water consumption and biotechnology, which ensures low temperature and combined processing.
• All wastewater must be purified before discharge, and sludge must be treated to prevent pollution. Wastewater test results shall be provided to Printful upon request.
• Wastewater and solid waste generated from operations, industrial processes, and sanitation facilities are to be monitored, controlled, and treated as required per national law prior to discharge or disposal. Any discharge or disposal must take place with the national requirements regarding environment preservation.
• The Partner is expected to have a proper waste management system in place on the sites where the Partner operates.
• Waste shall be handled by authorized waste contractors and shall be kept to a minimum and be reused and recycled when possible.
• Waste of all types, including water and energy, is to be reduced or eliminated at the source or by practices such as modifying production, maintenance and facility processes, material substitution, conservation, recycling, and reusing materials. Partners should strive to substitute harsh and environmentally polluting chemicals with less impacting chemicals or enzymes.

As part of Printful’s work with due diligence, all Partners may be asked to provide information about the above-mentioned through a self-assessment questionnaire and/or third-party environmental audits stating results and findings as well as this may be discussed during visits at the Partners’ sites. If Printful detects any negative impacts at any of a Partners’ site(s), we will prepare a mitigation plan, which is expected to be adopted by the Partner.

If the Partner fails to adapt the mitigation plan, Printful reserves the right to terminate the partnership.

The listed values and additional notes are applicable to all Partners manufacturing or providing products for Printful.

It is the responsibility of the Partner to ensure that the articles and goods, which are supplied to Printful, meet all requirements. The responsibility should also cover and must be fully communicated and controlled by all sub-contractors and Partners of raw materials and other components. 

Partners must be familiar and comply with all legislation, product requirements and manufacturing requirements, where they are producing, and these include all environmental laws as well. 

We request our Partners to familiarize themselves with the regulations Substances restricted under REACH - ECHA (europa.eu) and The Proposition List 65 and to always be fully updated on the requirements of REACH and the California Safe Drinking and Toxic Enforcement Act of 1986 (“California Proposition 65”). However, this list is not exhaustive, and partners are responsible for complying with all applicable product safety laws and standards, including but not limited to the US Consumer Product Safety Improvement Act of 2008 (“CPSIA”), Washington’s Children’s Safe Product Act (“CSPA”), European Union Regulation No 2023/988 of the European Parliament and of the Council of May 10, 2023 on General product safety, Directive No 2011/65/EU of the European Parliament and of the Council of June 8, 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS”), and any other relevant regulations.

Forbidden or limited chemicals

Please note that Partners must never utilize chemicals listed on the REACH candidate list for any products of value to Printful: 

• The “Substances of Very High Concern” (SVHC) i.e. the European Union REACH Regulation (EC) no. 1907/2006 Candidate List. Partners are requested to check the list on a regular basis as this list is currently being updated. 

Please note that chemicals listed in both the REACH annex XVII and the California Proposition 65 List are limited/restricted substances, and must be complied with any products of value to Printful:

• The European Union REACH Regulation (EC) No 1907/2006 Annex XVII and later amendments.
• Proposition List 65 is updated annually, and Partners are requested to check it regularly.

In addition, it is expected that all Partners must observe and comply with all legislation and product requirements from countries of exports.

Expenses

Partners are responsible for all costs associated with mandatory product safety testing, as this is a pre-existing requirement. Printful will only assume these costs in the following circumstances: 

• if, on a case-by-case basis, Printful decides to cover costs for specific products when partners are uncooperative with compliance or
• when testing beyond mandatory product safety requirements is necessary.

Moreover, the Partner is held responsible to cover all expenses necessary to rectify the production to remove the chemical(s) present in the product. 

Printful reserves the right to demand reimbursement from the Partner should a failed test result in loss of turnover, either due to delay, inadequate commodities, legal requirements, or any other reason for loss of turnover. Additionally, the Partner must compensate for the potential air shipping of the goods. 

Additional requirements and restrictions

• Odor and strong smells from garments can occur through possible unauthorized chemical content, bad practices in washing, or drying process prior to shipment. Printful expects supplied garment products to have a “product specific smell”, and “non-product” specific odour will be treated as a quality issue, even if the garment meets the Restricted Substances List (RSL).  
• Gassing, fumigating, or spraying cargo or containers with any chemicals is banned, and levels of chemicals may be measured at the port of destination. 

Testing and control

• Partners must assume responsibility for ensuring that the production value chain is informed continuously about Printful requirements – and that all materials coming into the factory meet the standards.
• Printful will request chemical tests on products and further has a random check program in-house to make sure that all products and components comply with our requirements and abide by the legislation. 
• For textile products, Printful recommends testing according to AFIRM guidelines Table 4. AFIRM RSL Testing Matrix on pages 14-15, in order to secure testing of materials for relevant substances according to REACH:  AFIRM RSL 2024 

If Printful discovers a breach of this policy, we will initiate close dialogue with the Partner. The Partner must support the remediation process adequately. If not, it can lead to Printful ceasing the cooperation.