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Our team has got your back

Receive 24/7 support anywhere you are

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Quick responses—under 2 hours to simple inquires

Support in your own language, so you can feel comfortable

Available through multiple channels, including email, chat, and social media

You’re in good hands

1

Get help from expert in-house support agents

Work with agents that know what they’re doing. Thanks to our support team's thorough training process, you'll get detailed answers/solutions to any issues during your ecommerce journey.
2

Solve your issues on the spot

Solve all problems fast—our agents are up to speed on everything going on in the company and work closely with all teams. This means they won’t be passing your inquiries through multiple layers.
3

Get support 24/7

Rest assured that our team is working 24/7 to support you. Issues don’t care about timing, that’s why we’re there for customers whenever they need us.
4

Reach us anywhere

You can contact us anywhere. Email, chat, social media, review platforms—you name it. The team never leaves a query unanswered.
5

Speak to us in your preferred language

Use the language you feel most comfortable in, and we’ll answer. We have an effective translator tool to help us communicate.

Have you checked our Help Center?

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We know what we’re doing

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Our goal is 2 hours for the first response time, which is 15 hours faster than the industry average.

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A large team of in-house Customer Service professionals who are ready to help you.

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44.4M items trusted to deliver

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100+ articles in our Help Center to help you navigate through all things Printful.

Would I recomend Printful to others? 100 percent, yes! Don’t go anywhere else, because Printful is a customer service company. I definitely feel like they’re my partner. They treat me like family and like they want to have a long term business relationship with me.

Would I recomend Printful to others? 100 percent, yes! Don’t go anywhere else, because Printful is a customer service company. I definitely feel like they’re my partner. They treat me like family and like they want to have a long term business relationship with me.

Would I recomend Printful to others? 100 percent, yes! Don’t go anywhere else, because Printful is a customer service company. I definitely feel like they’re my partner. They treat me like family and like they want to have a long term business relationship with me.

Would I recomend Printful to others? 100 percent, yes! Don’t go anywhere else, because Printful is a customer service company. I definitely feel like they’re my partner. They treat me like family and like they want to have a long term business relationship with me.

We're a Printful customer for one year now, and we are really happy with your service. After working with several other POD platforms, we are now totally happy with where we are. You guys do quick delivery, good quality prints and have excellent customer service!

We're a Printful customer for one year now, and we are really happy with your service. After working with several other POD platforms, we are now totally happy with where we are. You guys do quick delivery, good quality prints and have excellent customer service!

We're a Printful customer for one year now, and we are really happy with your service. After working with several other POD platforms, we are now totally happy with where we are. You guys do quick delivery, good quality prints and have excellent customer service!

We're a Printful customer for one year now, and we are really happy with your service. After working with several other POD platforms, we are now totally happy with where we are. You guys do quick delivery, good quality prints and have excellent customer service!

I am very happy with the service that Printful offer. The quality of the prints are of a very high standard and alot of my customers comment on the quality which is always good when you’re selling Art work.

I am very happy with the service that Printful offer. The quality of the prints are of a very high standard and alot of my customers comment on the quality which is always good when you’re selling Art work.

I am very happy with the service that Printful offer. The quality of the prints are of a very high standard and alot of my customers comment on the quality which is always good when you’re selling Art work.

I am very happy with the service that Printful offer. The quality of the prints are of a very high standard and alot of my customers comment on the quality which is always good when you’re selling Art work.

Nathan

Make Love With Food
Face This

Jos

Face This

Steve Ash

SteveAshIllustration

FAQ

Our Customer Support Team operates within the most popular channels—email, chat, and social media.

We aim to respond to your generic support messages within 2 hours. In 2021, the average response time was 59 minutes. Depending on the issue, we can usually solve any problem within a day.

You can report problems with an order through your Printful dashboard.

  • Log into your Printful account
  • Find the order on your orders page—search using the order number
  • Click on order to open order summary
  • Click "Report" to open the problem report window
  • Explain your problem in detail and upload relevant photos where possible
  • Click "Report problem"

Please note that Printful may require a photo with your problem report to begin a reshipment. It’s always best to include photos with your initial problem report to avoid delays.

Check out our amazing Facebook group Printful Insiders, where we have a supportive community, first-hand access to new information, and other tips and tricks-based activities.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Or you can go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our tracking page. If you use Shopify, WooCommerce, Wix, or Squarespace, your customers will see this page instead of separate carrier tracking links.

Contact our Customer Support team

Website chat

You can chat with us from the bottom-right corner of any Printful page.

Chat with us

Help Center

You'll find answers to many questions in our FAQ section and video tutorials.

Open Help Center