Where can I reach your Customer Support Team?

Our Customer Support Team operates within the most popular channels—email, chat, and social media.

How long does it take to solve an issue?

We aim to respond to your generic support messages within 2 hours. In 2021, the average response time was 59 minutes. Depending on the issue, we can usually solve any problem within a day.

How can I report an issue with my order?

You can report problems with an order through your Printful dashboard. Log into your Printful account Find the order on your orders page—search using the order number Click on order to open order summary Click "Report" to open the problem report window Explain your problem in detail and upload relevant photos where possible Click "Report problem" Please note that Printful may require a photo with your problem report to begin a reshipment. It’s always best to include photos with your initial problem report to avoid delays.

Where can I get the best tips and tricks regarding all things Printful?

Check out our amazing Facebook group Printful Insiders, where we have a supportive community, first-hand access to new information, and other tips and tricks-based activities.

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page. Or you can go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our tracking page. If you use Shopify, WooCommerce, Wix, or Squarespace, your customers will see this page instead of separate carrier tracking links.

Why Printful’s Customer Service is So Special

Quick responses—under 2 hours to simple inquires

Support in your own language, so you can feel comfortable

Available through multiple channels, including email, chat, and social media

You’re in good hands

Get help from expert in-house support agents

Work with agents that know what they’re doing. Thanks to our support team's thorough training process, you'll get detailed answers/solutions to any issues during your ecommerce journey.

Solve your issues on the spot

Solve all problems fast—our agents are up to speed on everything going on in the company and work closely with all teams. This means they won’t be passing your inquiries through multiple layers.

Get support 24/7

Rest assured that our team is working 24/7 to support you. Issues don’t care about timing, that’s why we’re there for customers whenever they need us.

Reach us anywhere

You can contact us anywhere. Email, chat, social media, review platforms—you name it. The team never leaves a query unanswered.

Speak to us in your preferred language

Use the language you feel most comfortable in, and we’ll answer. We have an effective translator tool to help us communicate.

Have you checked our Help Center?

Take me there

We know what we’re doing

Our goal is 2 hours for the first response time, which is 15 hours faster than the industry average.

A large team of in-house Customer Service professionals who are ready to help you.

44.4M items trusted to deliver

100+ articles in our Help Center to help you navigate through all things Printful.

I was looking for a printing company that felt current with their products, but also had great customer service—I found both of those and more with Printful.

I was looking for a printing company that felt current with their products, but also had great customer service—I found both of those and more with Printful.

Would I recommend Printful to others? 100 percent, yes! Don’t go anywhere else, because Printful is a customer service company. I definitely feel like they’re my partner. They treat me like family and they want to have a long-term business relationship with me.

Would I recommend Printful to others? 100 percent, yes! Don’t go anywhere else, because Printful is a customer service company. I definitely feel like they’re my partner. They treat me like family and they want to have a long-term business relationship with me.

They offer amazing customer support. If something is broken, they fix it right away.

They offer amazing customer support. If something is broken, they fix it right away.

Brothers Green

Brothersgreen

Nathan

Make Love With Food

Devin Green

Style Clothing Co

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