Covid-19 updates for Printful customers

Follow this page to learn the latest updates and what they mean for you

Along with the safety of our employees, our priority is to continue supporting online merchants. We think that it's especially important during these times to support our customers to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.


Latest update

September 16, 2020

All categories except all-over print (AOP) are back to normal across all locations, and we're continuously expanding our operations to prepare for the end-of-the-year order volume. Our facility in Mexico has already started taking on incoming embroidery orders.

On average, all new DTG and embroidery orders are fulfilled in under 7 business days, and other categories—under 5 business days. We're continuously expanding our operations to prepare for the end-of-the-year order volume.

There's still a temporary limit for adding new all-over print (AOP) products for customers in the US and Canada. The limit is currently 2 AOP products per day, and it is reset 24 hours after the second product is added

Our Customer Support email reply time is about one day. We're increasing our chat availability to resume 24/7 live support in the near future.

Please make sure to regularly check in with the latest fulfillment estimates published below. Note that our average fulfillment times are relevant for orders that come in after the date the averages are calculated, and don’t apply to older orders.

Thank you for your patience and for reading.

Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.


Fulfillment estimates as of September 16

Read our blog for advice on how to communicate with your customers about Covid-19.


Estimates are current as of September 16, 2020 and apply to orders placed after that date.


*Orders within Australia are shipped from our partner facilities. Please scroll to “What's the fulfillment estimate for orders fulfilled in Australia?” for more info about estimated delivery.

Fast fulfillment time
Average fulfillment time
Slow fulfillment time
US (incl. backup) MX EU (incl. backup)
DTG
2-7 business days
-
2-7 business days
All-over print
5-10 business days
5-10 business days
2-7 business days
Neck Gaiters
2-7 business days
2-7 business days
2-7 business days
Embroidery
2-7 business days
2-7 business days
2-7 business days
Sublimation
2-5 business days
-
2-5 business days
Wall art
2-5 business days
-
2-5 business days
Phone cases
2-5 business days
-
2-5 business days
Jewelry
2-5 business days
-
2-5 business days
Face masks
2-5 business days
-
2-5 business days
Stickers
2-5 business days
-
2-5 business days
Mugs
2-5 business days
-
2-5 business days
Warehousing & fulfillment
1 business day
-
1 business day

Fulfillment


Backup facilities


Products


Shipping


Our recommendations


Behind the scenes at Printful

Our fulfillment teams are working hard to ship out your orders. We're working at basic capacity with extra precautions in place.

stay-safe

Read our blog for more

Uncertainty is scary, but we're in this together. Follow our blog post for ideas you can do for your store during these times and advice on how to communicate with your customers. Most importantly, stay safe!

Read blog