Fulfillment updates for Printful customers

Follow this page to learn the latest updates and what they mean for you

Our fulfillment teams are busy working on your orders. Almost all of our facilities are working 24/7, and thanks to hiring more people and adding equipment during our peak prep time, we're now fulfilling more orders than ever, reaching more than 1 million shipped items every month

Thank you for your patience while we work through these challenging times. We'll continue to share information on this page, so check back often.


Latest update

January 21, 2021

Fulfillment times

The fulfillment times for our most popular products, including direct-to-garment (DTG), embroidery, and all-over print items, are within the 2–7 business day timeframe.

Due to some Covid-19 cases in our facilities, mug fulfillment estimates in the US are now 3–8 business days. The estimate for canvas has improved to 3–8 business days, and we'll soon return back to normal in all categories.

Some orders might be delayed because of apparel industry stock issues.

Shipping

Since the 2020 holiday season, carriers in North America have been struggling with the amount of shipments, resulting in delayed orders and tracking links not getting updated.

We're seeing improvements in shipping times, but many orders are still taking longer than usual to be delivered. Some of last year's orders are still on their way due to the long order shipping queues during the holiday season.

We suggest you proactively communicate these carrier issues with your customers, so they know what to expect. We've prepared copy templates you can download and use on your store, social media, and emails.

Our Customer Support team is there to answer your questions, but they don't have access to tracking or any additional carrier information about specific orders. Re-shipping for orders with tracking links that haven’t been updated in a while isn’t a solution since the new shipments will cause more backlog in the distribution centers, and the original orders will arrive at their destination first. The best thing to do for now is to be understanding of the circumstances and communicate with your customers about the delays.

There have been severe snow storms in Spain and Japan, so shipping times in those regions might be affected as well.

With air travel to the UK being limited due to Covid-19, shipments to the UK are delayed from all our fulfillment centers. We don’t yet know how long the delays will be, but we’re assured by our carriers that packages continue to be delivered with charter flights. Note that the order delivery estimates to the UK on our website are likely to be inaccurate.

Canada fulfillment

The Ontario province in Canada, where our fulfillment center is located, has issued a stay-at-home order due to a spike in Covid-19 cases. Printful as a business that provides online retail services and manufactures and distributes goods is allowed to stay open, so for now we'll continue fulfilling orders in Canada. We're closely following the updates and complying with all safety procedures. We'll let you know if anything changes.

Please make sure to regularly check in with the latest fulfillment estimates published below. Note that our average fulfillment times apply to orders that come in after the date the averages are calculated, and don't apply to older orders.

Thanks for reading!

Remember to take care of your health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.


Fulfillment estimates as of January 21


Estimates are current as of January 21, 2021 and apply to orders placed after that date.


*Orders within Australia are shipped from our partner facilities. Please scroll to “What's the fulfillment estimate for orders fulfilled in Australia?” for more info about estimated delivery.

Fast fulfillment time
Average fulfillment time
Slow fulfillment time
US (incl. backup) MX EU (incl. backup in AU)
DTG
2-7 business days
2-7 business days
2-7 business days
All-over print
2-7 business days
2-7 business days
2-7 business days
Neck Gaiters
2-7 business days
2-7 business days
2-7 business days
Embroidery
2-7 business days
2-7 business days
2-7 business days
Sublimation
2-5 business days
-
2-5 business days
Postcards
2-5 business days
-
2-5 business days
Posters, framed posters
2-5 business days
-
2-5 business days
Canvas
3-8 business days
-
2-5 business days
Phone cases
2-5 business days
-
2-5 business days
Jewelry
2-5 business days
-
2-5 business days
Face masks (3-pack)
2-5 business days
-
2-5 business days
Stickers
2-5 business days
-
2-5 business days
Mugs
3-8 business days
-
2-5 business days
Warehousing & fulfillment
1 business day
-
1 business day

Fulfillment


Backup facilities


Products


Shipping


Our recommendations


Behind the scenes at Printful

Our fulfillment teams are working hard to ship out your orders. We're working at basic capacity with extra precautions in place.