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Blog / Customer success stories / Muddy Paws Rescue grew their movement with Printful merch

Customer success stories

Tiki the dog helps Muddy Paws Rescue go from 20 to 10,000 orders per day

Tiki the dog helps Muddy Paws Rescue go from 20 to 10,000 orders per day
Anita Njoki

By Anita Njoki

7 min read

Some marketing strategies rely on algorithms and advertising spend. The team at Muddy Paws discovered something more powerful: authentic community connection around a cause people believe in.

We spoke to Muddy Paws Rescue marketing manager Mallory Kerley about her experience within a rescue team built on trust, love, and wholesome hearts.

Muddy Paws Rescue is a foster-based NYC animal shelter that saves over 1,000 dogs each year. Here, every dog finds a place in a foster home, and every volunteer is part of what they call the Muddy Paws Pack. 

The story of Muddy Paws Rescue isn’t about having more – it’s about doing more, together. 

a man and a cute small dog

Here's how they turned one dog's story into merch that reached supporters nationwide.

Fostering: The backbone of the movement

The secret to saving lives at Muddy Paws Rescue is refreshingly simple: dogs are pulled from crowded city shelters and placed in loving foster homes. 

“We take them out of the big traditional building with tons of kennels, and put them into foster homes, where they can settle in and decompress,” says Mallory Kerley, the marketing director at the Muddy Paws Rescue. “From there, they hopefully go to their adoptive homes.”

Fostering is designed to be accessible and positive. It doesn’t just rescue dogs – it builds a bigger, kinder community one couch, one family, one transformation at a time. People of all backgrounds can help, even just for a few weeks or months. 

“We really pride ourselves on being welcoming and making sure that anyone who wants to help can,” Mallory says. 

Every foster isn’t just a helper – they are the change makers in this story.

a small dog

One scared dog, one foster, millions watching and hoping

Tiki came to Muddy Paws Rescue from the American Society for the Prevention of Cruelty to Animals (ASPCA), terrified and completely shut down. He wouldn’t let anyone near him. He barely ate. 

That’s when Isabel Klee, a veteran Muddy Paws foster mom with a gift for patience and a big following online, stepped in. She opened her home to Tiki, gave him space, and slowly, he learned to trust again.

Isabel documented every step on Instagram and TikTok. People everywhere rooted for Tiki, watched his transformation, and saw him blossom from a trembling, invisible pup into a happy, playful dog. 

When Tiki was finally adopted, he left for his new home with a family and two canine brothers who absolutely adored him. His impact went beyond his adoption, encouraging and pushing the conversation of fostering all over social media. His new parents even started a new Instagram page for his fans to follow along as he thrives in his new life! 

“Tiki just really resonated with millions of people and became this huge viral sensation, which was amazing because it shone a spotlight on fostering and the difference it can make,” says Mallory, explaining the impact of virality for their cause. Sometimes, one dog’s journey can turn followers into a movement and inspire thousands.

a person scratching a dog's neck

From passive store to viral merch move

As Tiki’s journey exploded online, supporters wanted to be part of his story. 

“People were asking, ‘How can we help?’ So instead of just asking for money, we thought maybe they wanted something to remember this journey that we were all taking with Tiki, the very brave dog,” said Mallory. “And that’s when we ran with the first design of the shirt. I know I wanted it to say, just be brave like Tiki.

Mallory described how the rescue wasn’t new to dog merchandise fundraising. 

“We set up our store, our online merch store, a couple of years ago for just a kind of passive income,” Mallory says. “If we hit $3,000 in sales, it was a win. Selling merchandise is not our main driver of income.

“But this time, the Be Brave Like Tiki T-shirt was different. The campaign needed to move at the speed of social media, and we needed support to act instantly.

“Luckily, we’ve already integrated Printful into our website, and it was really easy for us to be able to design something and just push it into our public-facing store,” Mallory says.

a happy-looking dog

 

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The t-shirt that nearly broke the Internet

As soon as the “Be Brave Like Tiki” shirts dropped, Mallory’s phone exploded. 

“To say that the response was overwhelming is probably the biggest understatement that I could make,” Mallory says. “We launched the shirt around 3 p.m. local New York time. There were probably 100 orders coming in every minute.” 

By 8 p.m., they’d sold nearly 4,000 shirts. But the viral wave didn’t stop.

“Out of the 3,700 orders, only about 500 looked like they would actually be printed and fulfilled,” Mallory shared. “I was really freaked out.”

Supporters kept trying to buy. Mallory had to mark the product as sold out, posting to Instagram that they’d hit their limit. “I just wanted to make sure that they would get their shirt,” she said. The Printful Support Team was ready to take on the challenge.

Scaling overnight: How Printful handled the viral surge

By the next morning, the Printful Team was already problem-solving, talking to suppliers, and reassuring Mallory that orders would be filled.

I was told the orders will be fulfilled. It just might take a couple of days to get those blanks to the warehouse to print them, but rest assured, they will get printed. That was really a needed support,” adds Mallory.

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Printful’s Team worked closely with Muddy Paws Rescue to prevent stockouts on the relaunch, communicating stock levels and spreading out demand. 

“We reached out to a second artist to create a second design,” said Mallory. “We added tote bags, a kid’s shirt, a sticker sheet, everything people were asking for.”

The campaign’s momentum was matched only by Printful’s support. In less than a month, nearly 10,000 orders were placed, and every last one made it out the door.

Expanding impact with no limits

For a small rescue team already stretched thin, handling thousands of orders could have derailed their mission entirely. Traditional inventory would have meant upfront costs, storage space, and shipping logistics. But that’s not the case here.

"When working with a print-on-demand system like Printful, there's literally no downside to launching something. If it doesn't sell, you didn't put the money up – it just doesn't sell. Also, it's been a lot of work, but definitely not as much work as it could have been if we were trying to do it ourselves without Printful," Mallory said.

While Printful handled fulfillment, customer service, and shipping logistics, Mallory could focus on what mattered: telling stories, saving dogs, and building their community.

a cute white puppy

A bigger pack, more stories, and a hopeful future

The viral Tiki campaign gave Muddy Paws Rescue a cushion they never expected and a taste of what’s possible when mission meets momentum. Now, the team is looking ahead to even more ambitious goals.

Mallory outlined plans for new fundraising efforts, including an annual calendar contest and a milestone celebration. With thousands of new supporters across the US and Canada wearing their message, every future campaign will start with a bigger community.

“We’re still keeping on with our regularly scheduled programming… just saving lives and making a difference every day. We have a number of fundraising efforts coming up, and our 10th anniversary in 2026.”

Lessons from Muddy Paws Rescue

From handling a few holiday orders to shipping nearly 10,000 pieces nationwide, here's what worked for Mallory (and can work for you, too):

  • Find your own Tiki: Every organization has compelling stories already happening. "Every group has a version of Tiki," Mallory says, "a dog who really resonated with their community." Look for what's already working, then amplify it.

  • Partner with community builders: Isabel was a veteran foster who had taken care of dozens of dogs before she was an influencer, and her community trusted her. Find people who've built authentic relationships around your mission.

  • Move fast when momentum builds:  "We didn't jump the gun and launch it too early. We didn't wait too long until the momentum had already passed," Mallory explains. Viral moments have narrow windows.

  • Set up systems before you need them: Muddy Paws had their Printful integration running for years before Tiki. When the viral moment hit, they could act instantly instead of trying to build infrastructure during peak demand.

  • Turn overwhelming demand into expansion: The initial surge showed Mallory that supporters wanted more than just one design. She brought in a second artist and expanded the product line because "people asked for tote bags and stickers."

Success came from recognizing the moment, having systems ready, and staying focused on the mission that started it all.

All set to capture your own viral moment? Set up your foundation with Printful and print-on-demand now so you can move fast when your story finds its audience. 

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By Anita Njoki on Sep 22, 2025

Anita Njoki

Content Project Manager

Anita is a dynamic content operations manager with a proven record of transforming innovative ideas into impactful digital strategies. She leverages data-driven insights, expertise in case studies and brand building, and UX digital marketing to fuel growth. A former advertising copywriter, she infuses neuromarketing insights into every project with passion, creativity, and collaboration.

Anita is a dynamic content operations manager with a proven record of transforming innovative ideas into impactful digital strategies. She leverages data-driven insights, expertise in case studies and brand building, and UX digital marketing to fuel growth. A former advertising copywriter, she infuses neuromarketing insights into every project with passion, creativity, and collaboration.