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Blog / Customer success stories / Adam Singer’s Blueprint on How to Scale a Business with POD
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Blog / Customer success stories / Adam Singer’s Blueprint on How to Scale a Business with POD
Most entrepreneurs dream of how to scale a business via massive warehouses and endless inventory. But Adam Singer built a thriving business from a space smaller than most bedrooms.
His store, Adam’s Nest, operates from 180 square feet in Provincetown, Massachusetts. The entire space (including a fitting room and storage) measures 10 feet by 18 feet. Yet this LGBTQIA+-owned business now serves customers worldwide year-round, proving that success depends more on strategy than square footage.
Adam’s journey offers real lessons for anyone asking how to scale a business. His approach combines retail experience, genuine community connection, and smart technology to create sustainable growth. Here’s how he did it.
Adam didn’t stumble into retail by accident. His background includes global merchandising and buying roles at Bloomingdale’s, French Connection, and Ben Sherman. He launched ecommerce businesses before opening Adam’s Nest in 2016.
“I have an extensive prior career in retail and merchandising,” Adam explains. “I came to Provincetown on vacation in 2013 and fell in love with it. It’s undoubtedly the premier LGBTQIA+ destination on the planet.” When commercial space became available, Adam made a calculated decision.
“I was turning 50 years old, and it was more a question of if not now, when?” Adam says. “I bought a retail space in Provincetown with the intention of building an LGBTQIA+ business on the internet with a footprint in Provincetown.”
Adam launched Adam’s Nest the summer before the 2016 election. His timing was intentional. As someone who came out in 1985 during the AIDS crisis, Adam understood how the political climate impacts the LGBTQIA+ community.
“My biggest concern was for LGBTQIA+ youth and not going backwards, because I know what it was like to be a gay person coming out in 1985,” Adam says.
Adam built his business around what the LGBTQIA+ community wants in a business environment: real advocacy, not rainbow-washing. His tagline says it all:
“Politically engaged, socially conscious, spiritually connected and a bit naughty, queer and visible.”
His business gives back to LGBTQIA+ charities and organizations. “The authenticity of the brand has really resonated in the political environment in the US; I opened the right business at the right time,” Adam says.
Adam ran everything from his Provincetown shop for nine years. Winters meant moving to Florida and relying on neighbors to accept packages while friends handled shipping.
“The business was constricted in its ability to grow because the physical plant was in Provincetown,” Adam explains. “I spend my winters in Florida, so I had to rely on the kindness of my neighbors and a friend to basically accept shipments and ship for me during the wintertime.” Not to mention, products going out of stock during busy seasons cost him sales.
Looking to expand his business, Adam turned to print-on-demand, starting with his most comprehensive designs. “I started with our Transgender Rights graphics. These needed three-color silk screening with higher minimums, which made them harder to restock.”
In November 2024, Adam partnered with Printful to solve his inventory problems. It helped him scale his online business without expanding physical space.
“I started the test originally with just the Trans Rights graphics, and as I saw that it worked,” Adam says, “I just started adding more and more of my past and my current bestsellers to Printful so that I was no longer out of stock.”
Running both traditional inventory and print-on-demand takes a strategy. Adam’s Nest stocks core items in Provincetown while Printful handles expanded assortments, seasonal products, and complex graphics.
“I can direct where any particular order gets made, whether I want it fulfilled by Printful, or whether I’m going to fulfill it in the shop,” Adam explains.
“I can be smart about where I’m fulfilling the order for the fastest turnaround time and best customer experience.”
The setup lets Adam maintain his personal touch while gaining inventory flexibility. He can offer more sizes and product variations without physically stocking everything. His shop previously carried dad hats and snapback truckers, but now customers can also find flat bills, five-panel hats, and six-panel hats.
“I don’t have to stock it, but it’s there for the customer that wants it,” Adam says.
Scale Your Fulfillment with PrintfulLike Adam, you can expand beyond physical limitations. Printful’s Warehousing & Fulfillment stores your products at their global warehouses and ships them under your brand. What do you get? ✔ Global warehouses for faster delivery ✔ Next-day fulfillment for orders by 12 p.m. ✔ Free signup, no maintenance fees ✔ Automatic integration with your store Whether you have a tiny shop or are scaling from home, our fulfillment network helps you grow without warehouse constraints. Start with Printful’s Warehousing & Fulfillment today to expand your reach. |
Print-on-demand changed how Adam tests new designs. Silk screen printing required large upfront orders, especially for complex, multi-color graphics. That made testing expensive and risky.
“There are certain things you can and can’t do in silk screen printing versus digital printing,” Adam explains. “I’ve been very strategic about where to use each method.”
Now, Adam orders smaller quantities when he wants to test products in his shop.
“Instead of having to buy 72 or 120 units up front, I can buy a 25-unit size run and test it out in the shop and see how that goes,” adds Adam.
Printful allows Adam to offer more products without needing extra space or capital. His online store carries everything, while the 180-square-foot shop shows a curated selection.
“The shop has an edited assortment because it’s only 180 square feet,” Adam says. “The only place that you can get everything is in the online store.”
This solved Adam’s winter stock-out problem. When he was in Florida, popular items used to go unavailable. Now, Printful handles fulfillment regardless of season or Adam’s location.
“I was able to set that style up on print-on-demand, and when orders come in for the missing sizes, it gets fulfilled through Printful,” Adam says. “Right away, that’s a plus to the business that I wasn’t able to fulfill previously.”
If you’re ready to grow without extra overhead, Adam’s case proves it’s possible.
A big part of Adam’s business involves community focus. His marketing strategy is simple: authentic partnerships that bring customers who share his values.
In 2017, an Instagram account called the AIDS Memorial launched. On World AIDS Day that year, Adam saw a t-shirt design he wanted to buy on their account, but he couldn’t find it for sale anywhere. A queer artist had created the shirt and given it to people in New York and LA to get attention for the account.
He tracked down the artist, then contacted the account holder in Scotland who maintains the AIDS Memorial out of kindness. The account holder wanted to sell shirts but had no time to manage them.
Adam saw an opportunity to help: “I have a little queer t-shirt shop in Provincetown. I came out in the middle of the AIDS crisis, and I will happily manage the sales, ship the t-shirts, buy the inventory, and write the checks.”
This became one of many partnerships where Adam handles sales for LGBTQIA+ causes.
Adam chooses platforms based on values, not just reach. He turns down major ecommerce marketplaces and gets blocked from a few social media platforms for using reclaimed LGBTQIA+ terms that violate community guidelines. But he won’t water down his messaging for broader platform access.
He focuses on select social media platforms and local Provincetown advertising. His blog strategy combines LGBTQIA+ education with search optimization.
“I was very strategic in all of my blog posts and keywords early on,” Adam says. “I have all the search engine juice that’s been established over the years.”
After nine years of consistent content covering queer history and current issues, Adam built strong organic search presence that supports his marketing.
Print-on-demand unlocked collaboration possibilities that traditional printing made too expensive. Adam’s partnership with the David Wojnarowicz Foundation shows how.
“There was a collaboration with the David Wojnarowicz Foundation this season that was costing out way too high with my printer, even though he moved to digital printing,” Adam says. “It’s an expensive graphic, but because I can do it on demand, the investment up front is a lot smaller.”
Lower upfront costs mean Adam can pursue collaborations that align with his values without the financial risk.
Adam measures success through customer stories, not just revenue. Transgender youth shop with their parents for years, then return after top surgery to try on different styles.
“I’ve had trans youth come in and shop with me summer after summer with their parents. And then they turn 18, and they’re old enough to get top surgery and come into the shop and try on t-shirts to see how it looks after surgery,” Adam shares. “It’s a really rich experience.”
The shop creates spaces for queer joy, what LGBTQIA+ in print-on-demand can offer when done with purpose. Adam wrote about one customer who sits on his shop floor every summer, reading through his collection of queer history and relationship books. She told him she wrote about joy and Provincetown in her college entrance essay, crediting how the shop helped her find her voice.
Adam carries historical LGBTQIA+ content that isn’t taught in schools alongside his apparel.
“I have a graphic that contains text that was handed out on little pink pieces of paper at gay pride in New York in 1990,” Adam explains. “It’s not something that any kid would have ever seen because they don’t teach queer history in school.”
Adam prioritizes community representation over rapid expansion, educating young LGBTQIA+ customers about their history while building his business.
“The number one priority has always been being an LGBTQIA+ business that gives back and represents the community authentically,” Adam says.
“I tell young queer people that every right they have, everything they have, every freedom they have, their ability to have sex and not worry about getting HIV is because queer people that preceded them fought for those rights, and we must never forget that,” Adam explains.
Adam built a thriving LGBTQIA+ business by staying true to his values while solving practical problems. Printful helped him eliminate stock-outs and expand his product range without losing the personal connections that matter most to his customers.
His approach worked because he refused to compromise his message for broader reach.
Ready to build your own print-on-demand business? Start testing your ideas today without big upfront costs.
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Anita Njoki
Content Project Manager
Anita is a dynamic content operations manager with a proven record of transforming innovative ideas into impactful digital strategies. She leverages data-driven insights, expertise in case studies and brand building, and UX digital marketing to fuel growth. A former advertising copywriter, she infuses neuromarketing insights into every project with passion, creativity, and collaboration.
Anita is a dynamic content operations manager with a proven record of transforming innovative ideas into impactful digital strategies. She leverages data-driven insights, expertise in case studies and brand building, and UX digital marketing to fuel growth. A former advertising copywriter, she infuses neuromarketing insights into every project with passion, creativity, and collaboration.
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By Anita Njoki
9 min read Jul 22, 2025
By Katrina Resne 13 min read
By Karlina Rozkalne 25 min read
By Cloe Ann Montoya 18 min read
By Una Berzina-Pudule 12 min read
By Gabriela Martinez 20 min read
By Karlina Rozkalne 9 min read
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